The Patient Care Coordinator is responsible for managing the daily administrative operations and providing exceptional customer service to patients at our private optometry practice. This front office position acts as the first point of contact and ensures a smooth patient experience.

Responsibilities:

• Open/close office by performing duties like counting cash drawer, unlocking doors, controlling music/lights

• Manage all aspects of appointment scheduling - booking, rescheduling cancellations, sending reminders, handling waitlists

• Serve as first point of contact - greet patients, collect information/payments, maintain files/records

• Handle multi-line phone system, messages through patient portal, and office communication

• Process incoming referrals, paperwork, faxes, mail distribution and insurance coordination

• Oversee office inventory, restocking of supplies and retail merchandise

• Perform daily reports, billing duties, documentation, and record keeping

• Ensure office cleanliness, organization and stocking of disposable supplies

• Provide general administrative support to clinical staff as needed

Requirements:

• Strong communication, customer service, multitasking and organizational abilities

• Detail-oriented with ability to maintain confidentiality and privacy

• Professional and positive attitude when interacting with patients/staff

• Proficiency with point-of-sale (POS) systems

• High school diploma or equivalent

• Medical office experience preferred

• Computer literacy with skills in Microsoft Office and electronic medical records

The Paraoptometric Clinical Technician plays a vital role in supporting the delivery of excellent
patient care in our optometry clinic. This position is responsible for preparing examination
rooms, maintaining clinical and contact lens supplies, processing contact lens orders, and
ensuring efficient clinic operations.

Responsibilities:

• Open examination rooms by turning on diagnostic equipment, computers, and clinical software

• Prepare for upcoming patient visits by creating patient encounters and entering data from digital forms

• Stock examination rooms with adequate supplies of diagnostic agents, clinical samples, and other medical materials

• Monitor inventory levels of contact lenses, solutions and supplies and place orders as needed

• Check status of contact lens orders, communicate delays, and notify patients when lenses arrive

• Enter data for contact lens fittings and dispenses into the electronic medical record

• Submit contact lens and other medical orders and ensure proper insurance billing

• Respond to patient messages regarding contact lens orders, fittings, and general inquiries

• Maintain cleanliness of clinical areas by disposing of trash, covering equipment, and light cleaning duties

• Assist optometrists during patient examinations, testing, and contact lens fittings as needed

• Accurately document patient information, test results, and clinical notes

• Shut down computers, equipment, and secure rooms at the end of the clinic day

• Perform other clinical and administrative tasks to ensure efficient patient flow

• Adhere to all privacy, safety, and compliance protocols
  
  

Requirements:

• Effective communication skills for interactions with patients and staff

• Excellent organizational and multitasking abilities

• Strong attention to detail and ability to follow protocols

• Certified Paraoptometric (CPO) or similar certification preferred

• Basic computer skills and experience with electronic health records

• High school diploma or equivalent

The Optician plays a vital role in our optometry practice by ensuring patients receive accurately
fitted and properly dispensed eyeglasses and other vision aids. This position is responsible for
managing the day-to-day operations of our optical gallery.

Responsibilities:

• Greet patients and provide exceptional customer service during the eyewear selection and dispensing process

• Interpret prescriptions and take precise measurements to determine lens specifications

• Educate patients on frame styles, lens options, and product features to guide their selections

• Place and track orders for eyeglasses, contact lenses, and other vision aids from optical labs

• Verify accuracy of completed orders and make adjustments to ensure proper fit

• Maintain organized patient records and document all transactions

• Manage product inventory by monitoring stock levels, restocking displays, and reconciling counts

• Process billing, insurance claims, and patient payments for optical services and products

• Respond to voicemails, emails, and optical messaging in a timely manner

• Maintain a clean and orderly optical dispensary area, including cleaning tools and displays

• Adhere to quality standards as well as healthcare laws and regulations

Requirements:

• Excellent customer service and communication skills

• Ability to multitask and work in a fast-paced environment

• Detail-oriented with skills in maintaining records and inventory

• Strong technical aptitude for understanding ophthalmic optics, lens materials, and eyewear design principles

• Proficiency with point-of-sale systems

• High school diploma or equivalent

The Billing Specialist plays a critical role in ensuring our optometry practice receives accurate
and timely reimbursement for services rendered. This position is responsible for managing the
full billing cycle including insurance verification, claim submission, payment posting, and
accounts receivable.

Responsibilities:

• Verify patient insurance eligibility and benefits prior to appointments and clearly document coverage details

• Create and submit claims to insurance payers for all patient visits in a timely manner

• Follow up on unpaid or rejected claims by working rejected claims, providing additional information as needed

• Post payments from insurance companies and patients to correct accounts

• Generate patient statements and process refunds when applicable

• Analyze accounts receivable regularly and follow up on outstanding balances

• Reconcile daily/weekly revenue reports and investigate discrepancies

• Serve as liaison between practice and insurance companies to resolve billing issues

• Maintain up-to-date billing and coding knowledge to ensure compliance

• Pull requested documentation like Explanation of Benefits for billing records

• Process secondary claims, workers comp, auto claims as needed

• Assist patients with billing inquiries and set up payment plans when needed

Requirements:

• Effective communication skills for interactions with patients and payers

• Outstanding attention to detail and commitment to accuracy

• Ability to multitask and meet strict deadlines

• Previous experience in medical/optometric billing preferred

• Strong knowledge of CPT, ICD-10, and insurance billing requirements preferred

• Proficiency in utilizing practice management and billing software

• Excellent data entry, math, and organizational skills